Payment & Cancellation Policy
A deposit of 50-60% of the total invoice is required to secure your reservations, once being confirmed to you.
The balance of payment is due 20-30 days prior to your date of arrival in Africa or safari start. If your booking is made and confirmed within 45 days of your arrival date, full payment will be required immediately.
Payments to be made through Bank Wire Transfer
Cancellation must be notified in writing and will take effect the day it is received Ilmuran Tours
The following penalties will apply :-
-Cancellation more than 60 days prior to your travel – forfeit deposit
-Cancellation between 30 and 60 days – 50% of land cost
-Cancellation within 30 days – no refund on land cost
No refund is available for cancellations after commencement of tour arrangements or on any services not used.
General Booking Conditions
Passports and Visas
You are required to ensure that your passport and travel documentation is in order and that you have obtained the necessary visas for your journey. Should you require assistance on this matter we will be pleased to make recommendations.
International and Domestic air bookings
Reconfirmation of flight bookings is the responsibility of the traveller. As tour arrangements may be booked to connect with international and domestic air flights it is your responsibility to keep us updated as to your flight times and numbers.
Travel Insurance
It is a condition of booking one of our tours that the traveller is adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.
Amendments to confirmed arrangements
Ilmuran Tours offers its clients customised packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur in connection with governmental action, currency exchange rate fluctuation and increases in suppliers’ prices.
While Ilmuran Tours will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if deemed necessary or advisable by our experienced staff.
Responsibility
Ilmuran Tours acts only as a coordinator for all passengers with respect to services provided by underlying operators, including hotels, lodges, restaurants, road transport providers, professional guides, air charter services, boating, rafting, kayaking, bush walking, trekking and climbing activities. . All bookings with Ilmuran Tours are therefore subject to the limitations of liability imposed by the underlying operators involved in the trip.
Payment of a deposit will indicate an acceptance of these booking conditions by the passenger.